Setup

FAQs for setting up an event

Title & Description - How do I hide my event for public view?
If you wish to hide an event from public view or from the Citizen Ticket events page, navigate from your event dashboard to Setup > Title & Descripti...
Fri, 19 Feb, 2021 at 4:10 PM
Location - How do I set up an online event?
To set up an online event, go to your event dashboard and click Setup > Location.  Under "Add new" please select Online (exte...
Fri, 19 Feb, 2021 at 5:19 PM
Location - How do I create a live stream event location?
To create a live stream event location, go to “Setup” > “Location”. Click the “Livestream” option under “Add new”. Select the Venu...
Thu, 27 Aug, 2020 at 10:57 AM
Location - How do I set up my event when I haven’t secured a venue?
If you do not have a location for your event, you can still set up your event without a location. Navigate to your event dashboard and click “Setup” >...
Thu, 23 Jul, 2020 at 12:22 PM
Location - How do I create a hybrid event location?
A hybrid event combines our standard event ticketing system and our live stream functionality, so you can sell tickets to your venue and virtual offering si...
Mon, 22 Feb, 2021 at 5:07 PM
Location - How do I delete a venue?
If you need to delete a venue, navigate to your event dashboard and click “Setup” > “Location”.  Click “Edit” on the venue you wish to delete...
Tue, 2 Mar, 2021 at 3:47 PM
Dates - How do I create multiple sessions/time slots for an event?
To create multiple sessions/time slots for your event... Navigate from your organiser dashboard to Setup > Dates > Add Date.  Choo...
Tue, 23 Feb, 2021 at 5:16 PM
Dates - How do I use “Multi-date mode”?
This feature is available to clients on the Advanced & Professional pricing plans. To upgrade your plan, please click here. If you have a large numb...
Tue, 2 Mar, 2021 at 4:00 PM
Dates - How do I use the “Time slots” power settings?
Use “Timeslots“ to carry multiple actions for your time slot event (i.e. turn on timeslot view for your buy widget, ticket timeslot exchange and control of ...
Fri, 18 Jun, 2021 at 2:56 PM
Dates - How do I change the date of my event (or postpone)?
To change the date of your event (postpone), navigate from your event dashboard to Setup > Dates and click Edit next to your event details.  Then ch...
Tue, 2 Mar, 2021 at 4:02 PM