Setup

FAQs for setting up an event

Title & Description - How do I hide my event for public view?
  If you wish to hide an event from public view or from the Citizen Ticket events page, navigate from your event dashboard to Setup > Title & Descr...
Thu, 20 Aug, 2020 at 1:23 PM
Location - How do I set up my event when I haven’t secured a venue?
If you do not have a location for your event, you can still set up your event without a location. Navigate to your event dashboard and click “Setup” >...
Thu, 23 Jul, 2020 at 12:22 PM
Location - How do I set up an online event?
To set up a virtual, go to your event dashboard and click Setup > Location. Under Add new please select Online (external link). T...
Thu, 23 Jul, 2020 at 12:08 PM
Location - How do I delete a venue?
If you need to delete a venue, navigate to your event dashboard and click “Setup” > “Location”.  Click “Edit” on the venue you wis...
Thu, 23 Jul, 2020 at 12:08 PM
Location - How do I create a live stream event location?
To create a live stream event location, go to “Setup” > “Location”. Click the “Livestream” option under “Add new”. Select the Venu...
Thu, 27 Aug, 2020 at 10:57 AM
Location - How do I create a hybrid event location?
To create a hybrid event location, go to “Setup” > “Location”. Click the “Hybrid (venue + livestream)” option under “Add new”. Ty...
Thu, 27 Aug, 2020 at 11:40 AM
Dates - How do I create multiple sessions/time slots for an event?
To create multiple sessions/time slots for your event, navigate from your event dashboard to Setup > Dates > Add Date.  Choose...
Wed, 29 Apr, 2020 at 9:41 AM
Dates - How do I change the date of my event (or postpone)?
Navigate from your event dashboard to Setup > Dates and click Edit next to your event details. Then change the event’s start and end date/time and cl...
Wed, 29 Apr, 2020 at 9:54 AM
Dates - How do I cancel my event?
To cancel your event, navigate to your event dashboard and click Setup > Date. Click Edit > Cancel Date next to your event a...
Wed, 29 Apr, 2020 at 9:55 AM
Dates - How do I change the 'sales end' date for a live stream event with "Watch again" enabled?
When an event has “Watch again” enabled in the “Livestream Studio”, you can still sell tickets with “Watch again” access to your live stream event after...
Thu, 24 Sep, 2020 at 5:25 PM