Setup

FAQs for setting up an event

Dates - How do I cancel my event?
To cancel your event, navigate to your event dashboard and click Setup > Date. Click Edit > Cancel Date next to your event and create ...
Wed, 3 Mar, 2021 at 3:33 PM
Dates - How do I change the 'sales end' date for a live stream event with "Watch again" enabled?
When an event has “Watch again” enabled in the “Livestream Studio”, you can still sell tickets with “Watch again” access to your live stream event after it ...
Wed, 3 Mar, 2021 at 6:26 PM
Dates - How do I change ticket sales to stop at the event start time instead of the end time?
To change ticket sales to end at your event’s start time, navigate to your event dashboard and click “Setup” > “Dates”. Under "Ticket...
Wed, 3 Mar, 2021 at 6:27 PM
Tickets - How do I hide a ticket type?
To hide a ticket for internal use or to set up a ticket type in advance before releasing for sale, navigate from your event dashboard to Setup >Ticket &g...
Wed, 3 Mar, 2021 at 6:30 PM
Tickets - How do I create a free ticket type?
To create a free ticket, navigate to your event dashboard and click Setup > Ticket > Add Ticket Type (or “Edit” on an existing ticket you want to make...
Wed, 17 Feb, 2021 at 4:17 PM
Tickets - Can I create a free live stream ticket?
Live stream access and watch again access cannot be given for free tickets.   An alternative is to create an event using the online event option (p...
Wed, 17 Feb, 2021 at 4:21 PM
Tickets - How can automatic quantities handle family tickets?
Using “Automatic quantities” allows the ticket type to automatically stay within your ticket capacity limit, regardless of the ticket type bought. This is p...
Wed, 3 Mar, 2021 at 6:33 PM
Tickets - How do I activate/deactivate a ticket type for sale at a later date?
To activate/deactivate sales of ticket type for a later date, navigate from your event dashboard to  Setup > Tickets > Edit > Advanced Options. ...
Wed, 3 Mar, 2021 at 6:36 PM
Tickets - How can I create a ticket that allows customers to set their own price?
To create a ticket type that allows customers to pay what they feel is comfortable, go from the event dashboard to Setup > Ticket >  Edit. ...
Wed, 3 Mar, 2021 at 6:39 PM
Tickets - How do I create ticket types for a hybrid event?
To create ticket types for a hybrid event, please navigate from your event dashboard to Setup > “Tickets” > “Add Ticket Type”. Create a ...
Wed, 3 Mar, 2021 at 6:44 PM