Setup

FAQs for setting up an event

Tickets - How do I make a ticket type non-refundable?
From your event dashboard, navigate to Setup > Tickets > Edit on the ticket type you would like to make non-refundable (or Add Ticket Type). ...
Wed, 3 Mar, 2021 at 6:51 PM
Tickets - How do I create live stream ticket types for a "Watch again" or rental period?
To create a live stream "Watch again" or rental period by navigating to Setup > Tickets > “Edit” next to your ticket (or “Add Ticket Type”)....
Wed, 3 Mar, 2021 at 7:34 PM
Tickets - How do I create a live stream ticket type?
To create a ticket type that allows access to a live stream, navigate from your event dashboard to Setup > Tickets. Choose your preferred opt...
Wed, 3 Mar, 2021 at 6:49 PM
Tickets - How do I control the ticket ownership per person for my event?
To control the amount of tickets a person can purchase for a ticket type, navigate from your event dashboard to Setup > Tickets > Edit (or “Add ticket...
Wed, 3 Mar, 2021 at 6:54 PM
Tickets - What is "Ticket Grouping"?
“Ticket Grouping” is a way to organise and display multiple ticket types in an easy-to-read manner on the ticket widget for ticket buyers. To add a tic...
Wed, 3 Mar, 2021 at 7:19 PM
Tickets - How do I create a custom wallet button with a link for a third-party conference call?
To add a custom ticket wallet button with a link for a third-party conference call (i.e. Zoom, Google Meet) by navigating to your event dashboard a clicking...
Fri, 9 Apr, 2021 at 3:55 PM
Tickets - What is a Foundation Ticket?
A foundation ticket prevents the purchase of all other ticket types in a date/ time slot once it's sold out.     To activate, please navigate to y...
Tue, 16 Mar, 2021 at 12:15 PM
Images - How do I add a promotional video to my event page?
To add a promotional video to your event page, navigate from the event dashboard to Setup > Images > Upload. Add the link for your video f...
Wed, 3 Mar, 2021 at 7:01 PM
Setup - What is "Track & Trace"?
If your event is operating under government guidelines with Track & Trace (known as “Test & Protect’ in Scotland) regarding the Covid-19 pandemic, y...
Wed, 3 Mar, 2021 at 7:06 PM
Livestream Studio - What is Streaming Software?
It's the software that captures your webcam or other video inputs and converts it into the correct data to send to Streaming Providers, such as Citizen...
Thu, 11 Mar, 2021 at 3:29 PM