Setup

FAQs for setting up an event

Livestream Studio - How do I set up my streaming software for my live stream event?
1. Download & install your preferred streaming software (or sign-in to your web-based platform online). 2. In the software, usually found under Sett...
Wed, 3 Mar, 2021 at 8:10 PM
Livestream Studio - How do I start my livestream (or Go live)?
The live stream server URL & key will appear 30 mins before your event which can be by navigating to your event dashboard and clicking “Setup” > ”Liv...
Wed, 3 Mar, 2021 at 8:31 PM
Livestream Studio - Where do I find the live stream server URL and key?
You can find the live stream server URL and key by navigating to your event dashboard “Setup” > “Livestream Studio” under “Stream Settings”. No...
Wed, 3 Mar, 2021 at 8:19 PM
Livestream Studio - What happens if Access opens and I haven't Gone Live?
Although it's recommended you always prepare a splash screen and start streaming before access opens, this isn't always possible. If you'...
Wed, 3 Mar, 2021 at 7:55 PM
Livestream Studio - Can people watch my camera if I haven't gone live?
Although viewers cannot begin streaming until you click 'Go Live', you should be aware that anything you do stream-wise carries the possibility of...
Wed, 3 Mar, 2021 at 8:00 PM
Livestream Studio - What stream quality will my viewers receive?
When you stream to our servers, we'll create various qualities of stream available, as high as 4K, depending on your source. The attendees will wa...
Wed, 3 Mar, 2021 at 7:38 PM
Livestream Studio - What is “broadcast message”?
The broadcast message feature will send your message to all the people watching your stream. It could be useful to let your audience know you...
Wed, 3 Mar, 2021 at 8:00 PM
Livestream Studio - How do I send a broadcast message to viewers?
To send a message to all viewers within the live stream on Citizen Ticket, navigate from your event dashboard to “Setup” > “Livestream Studio”.  O...
Wed, 3 Mar, 2021 at 7:32 PM
Livestream Studio - When should I enable “Watch Again” after my live stream has finished?
The tickets with this feature activated can give attendees access to a replay of your stream. When Watch Again is enabled, the watch again tags are d...
Wed, 3 Mar, 2021 at 7:24 PM
Livestream Studio - How do I end the live stream for my event (closing your broadcast)?
To end the broadcast of your live stream navigate from your event dashboard to “Setup” > “Livestream Studio”.  Then click “Close Livestream”.  ...
Wed, 3 Mar, 2021 at 7:28 PM