FAQs

I want to transfer my ticket to a friend or family member...
Please sign in to your Citizen Ticket account here. Navigate to your ticket wallet My tickets > Ticket Wallet, locate the ticket and click the transfer b...
Tue, 9 Mar, 2021 at 4:19 PM
I haven’t been sent or can’t find my e-ticket.
On Hotmail and Outlook (& other older email domains) check 'Other' for an email with the subject line 'Ticket Wallet'. Occasionally ...
Thu, 11 Feb, 2021 at 5:37 PM
How do I reset my password?
To reset your password, please go to our homepage and click “Sign In” on the top right-hand corner. Click the panel “Yes, I do Have an accou...
Fri, 16 Apr, 2021 at 6:08 PM
How do I get refund to an event?
Note - If the event you're attending has been cancelled, please follow the instructions in the event cancellation email you receive from the organiser....
Thu, 11 Feb, 2021 at 6:02 PM
How do I access my account?
If you have a Citizen Ticket account you can sign in here. If that does not work then you can reset your password on the same page.  If you don'...
Fri, 12 Feb, 2021 at 12:48 PM
I deleted my account, and now I cannot access it...
If you deleted it within the last 7 days, please sign in once, and then login twice to confirm reactivation of your account. If it has been over 7 days, the...
Fri, 12 Feb, 2021 at 1:06 PM
The checkout times out in less than 10 minutes
The checkout might time out in less than 10 minutes due to a difference in timezone on your device. Please check if the clock on your computer or device is ...
Thu, 11 Feb, 2021 at 1:36 PM
How do I unsubscribe from your mailing list?
A link to unsubscribe is provided at the bottom of every email we send you. You can also access your mailing preferences from your account page. Sign ...
Thu, 11 Feb, 2021 at 3:59 PM
How do I delete or download the data you hold on me?
You can delete and download your data from the account settings area of your account. Sign in to your CT account here, and click My tickets > Accou...
Fri, 12 Feb, 2021 at 1:37 PM
I am struggling to get my transaction through...
If you having issues with your transaction using a Credit or Debit Card, please ensure... You have input your billing address correctly Your card...
Wed, 17 Mar, 2021 at 9:58 AM