On Hotmail and Outlook (& other older email domains) check 'Other' for an email with the subject line 'Ticket Wallet'. Occasionally emails can go there. Please check your spam or "junk" folder on your email.
Please ensure you have given us the correct email address by logging into your account on the platform and that you have verified this email address.
Finally, login your account, click the “My tickets” section. Here you can click 'Send to Email' to send another copy of your Ticket Wallet.