Help Desk

My Account 5

• How do I sign in to my account?
• How do I create an account?
• I didn't set a password for my account...
• How do I access my account?
• How do I unsubscribe from your mailing list?

Account Help 7

• How do I reset my password?
• How do I delete or download the data you hold on me?
• I deleted my account, and now I cannot access it...
• How do I delete my account?
• I need to change my account name/date of birth on my account…

View all 7

Ticket Purchase 14

• Treasure Island - How do I purchase a ticket?
• How do I purchase a ticket?
• How do I search for an event?
• My event is sold out, can I join a waiting list?
• The checkout times out in less than 10 minutes

View all 14

My Tickets 8

• How do I view the tickets I have purchased?
• How do I access an online event?
• How do I use my Pass?
• I want to sell my ticket on...
• How do I re-send my ticket wallet to my email?

View all 8

Manage Booking 11

• I want to transfer my ticket to a friend or family member...
• I haven’t been sent / can’t find my e-ticket / request ticket wallet
• How do I apply for a refund for an event (or return a free ticket)?
• How do I send a ticket as a gift to someone?
• I purchased the wrong tickets, how do I change my tickets for the correct event?

View all 11

General Queries 5

• I want to speak to a human...
• Is there disabled access? An age restriction? & other event enquiries...
• Security Disclosure Policy
• How do I find the contact details of an event organiser?
• How to use the Citizen Ticket App

Live Stream Events 5

• Why is the live stream not playing?
• How do I stream an event to my TV?
• Where do I watch the replay of a live stream?
• How do I watch a live stream event?
• I arrived to the show late, can I rewind the show?