If you have too many failed login attempts and are locked out of your account, please go to your inbox as you will receive an email to unlock your account.
Click the link in the email and you will be asked to enter your new password twice and click the blue “Reset password” button to confirm your new password and unlock your account.
Note - If your email address has not been verified you will be able to unlock your account see below).
For further support, please contact our customer service team - https://www.citizenticket.co.uk/about-us/contact-us/
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