• The live stream server URL & key will appear 30 mins before your event which can be by navigating to your event dashboard and clicking “Setup” > ”Livestream Studio”. They will display under “Stream Settings”.



      • In the meantime, set up your live stream on your software (including prepared video, screen capture for any third party calls and your scenes/transitions for show production).



      • Note: You will see a Checklist on the Livestream Studio’s left-hand side. This will let you know what tasks you need to complete for the duration on your live stream.


 

      • Add the live stream URL & key to your live stream software’s stream settings as prompted on the checklist.

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      • When you are ready to stream to viewers click “Go Live”. Your stream will now be viewable to ticket holders.




      • Top tip -  You can click “Access Livestream” to see what the viewers are watching.



  • The live stream event name

  • The live stream event information (edit in “Title & Description”

  • The live stream start & finish time.

  • The live stream event’s viewer count.

  • The emoji reaction of your viewers  

  • and If your customers need help with their live stream, they can click “Need Help” in the bottom left-hand corner of the screen to access the customer knowledge base with live stream FAQs.