Help Desk

Setup 51

• Title & Description - How do I hide my event for public view?
• Location - How do I set up an online event?
• Location - How do I create a live stream event location?
• Location - How do I set up my event when I haven’t secured a venue?
• Location - How do I create a hybrid event location?

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Sales 5

• Box Office - How do I issue complimentary tickets?
• Sales & Revenue - How do I view my ticket sales?
• Attendees & Guests - How do I view my attendees/guests?
• Box Office - How do I use the "Box Office" suite?
• Sales Digest - How do I get weekly sale updates for my event?

Marketing 11

• After Sale Pop Up - How do I send a message to customers after they purchase a ticket?
• Waiting List - What is the “Waiting List” feature?
• SEO & Sharing - How do I use "SEO & Sharing"?
• Ambassadors - How to create an event ambassador who can sell tickets?
• Reward Referrer - How do I set up rewards for customers who refer my event to others?

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Admin 10

• Emails & Newsletters (Email Centre) - How do I send my attendees important event information/event marketing newsletters?
• Embed Widget - How do I embed a “Buy Tickets” form to my event website?
• Event Admins - How do I grant another person to access to edit my event?
• Duplicate event - How do I duplicate my event?
• Super Trolley - How do I create “add ons” for my event (e.g. merchandise, event packages)?

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Additional Tips 8

• Ticket: Exchange - How do I exchange a customer’s tickets to a different time slot?
• Live Stream Events - How do I stream a third-party conference call to my live stream?
• Live Stream Events - How do I make sure my event's live stream broadcast is of high quality?
• Pricing Plans - What’s a Pricing Plan and how do I choose one?
• Fine Print - How do I view my event's Fine Print?

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