FAQs on Marketing for Event Organisers

Discounts Codes - How do I create a discount code for my event?
From your event dashboard, navigate to Marketing > Discount codes and “Generate” or create your discount code.  Choose if you want to ...
Wed, 3 Mar, 2021 at 6:04 PM
After Sale Pop Up - How do I send a message to customers after they purchase a ticket?
To activate a personalised message to customers after they complete a ticket purchase, navigate from your event dashboard to Marketing > After Sale Pop-u...
Wed, 3 Mar, 2021 at 6:03 PM
Waiting List - What is the “Waiting List” feature?
If your event sells out, users can subscribe to receive notifications if tickets become available at a later date. To enable a waiting list on your eve...
Tue, 23 Feb, 2021 at 3:14 PM
SEO & Sharing - How do I use "SEO & Sharing"?
Using SEO & Sharing is a great way to boost your event's reach online. See how to do this on Citizen Ticket below; Artists & Groups Ad...
Tue, 29 Jun, 2021 at 2:40 PM
Ambassadors - How to create an event ambassador who can sell tickets?
To create an event ambassador that can promote your event with ticket purchase links known as a “Magic Checkout”, please navigate from your event dashboard ...
Wed, 3 Mar, 2021 at 5:41 PM
Reward Referrer - How do I set up rewards for customers who refer my event to others?
To activate a reward system, navigate from your event dashboard to Marketing > Reward referrers. Describe the reward you wish to give to your...
Wed, 3 Mar, 2021 at 5:38 PM
Traffic & Tracking - What is the "Traffic & Tracking" tool?
Use the “Traffic and Traffic” feature to understand your event’s web and widget traffic and see where your sales originate from. From your event dashb...
Wed, 3 Mar, 2021 at 5:35 PM
Marketing - Can I talk to somebody about marketing my event?
Of course! If you’d like help with marketing please contact
Fri, 12 Feb, 2021 at 5:18 PM
Traffic & Tracking - How to add a Moment
Add a Moment A moment is a point in time where a certain event happened such as a billboard advertisement or PR being published. Fill in th...
Wed, 21 Jul, 2021 at 12:39 PM